Reference

What You Agree To When You Use clubw

These terms set out the rules that apply to every account opened on clubw, including how deposits via PayPal, Venmo, and Play+ are handled, how withdrawals are processed, and what we each owe the other.

Account eligibility by statePayPal, Venmo & Play+ rulesWithdrawal conditionsAccount closure rightsGoverning law notice
clubw What You Agree To When You Use clubw
ACCOUNT SECURITY

How We Protect and Manage Your Account Data

Your account data stays tied to the identity you verified at signup. We store only what we need to run your account, confirm your payment methods, and meet our legal obligations in eligible states. We do not sell your personal information to third parties for marketing purposes. If you want to know what data we hold, correct an error, or request account closure, you can do that through the support channels listed above — we handle those requests directly, not through an automated form.

Data Retention

We keep account records for as long as required by applicable state law and for the period needed to resolve any open transaction disputes.

Cookie Use

Cookies help us keep your session active and remember your payment preference — PayPal, Venmo, or Play+. You can manage cookie settings in your browser.

Account Security

Every account login is protected by two-factor authentication. If you notice unrecognized access, use the lock-account option in your dashboard immediately.

Data Requests

Submit a data access or correction request through live chat or email. We respond with the relevant account data within the timeframe required by your state.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or you need to dispute a transaction, account action, or identity decision, our support team is the right first stop. You can reach us through live chat inside the account dashboard, by email, or through the in-app help screen on mobile. We aim to respond to terms-related queries with enough detail to resolve your question — not a canned reply.

Live Chat Open the chat widget inside your account dashboard for real-time help with any terms or payment question tied to your account.
Email Support Send a detailed message to our support address for account disputes, identity verification questions, or written confirmation of a policy point.
In-App Help Tap Help in the clubw mobile app to access the support screen directly — useful when a terms question comes up mid-session on your phone.

Questions About How These Terms Work

The questions below cover what real account holders ask us most often about the terms — eligibility, payment conditions, account closures, and how updates work. If your question isn't here, reach us through live chat or email.

No. Your access to clubw depends on state law. These terms apply only in states where real-money online gaming is permitted under local law at the time you play.

Yes, provided your account is verified and the payment method is registered to the same identity on file. Mismatched payment details may delay or block a withdrawal.

We post the updated version on this page. Continuing to use your account after the update date counts as acceptance of the revised terms. We do not require a separate sign-off.

Contact support via live chat or email to request closure. Any verified balance is returned to your confirmed payment method — PayPal, Venmo, or Play+ — after identity checks clear.

Running multiple accounts, providing false identity documents, or filing a chargeback on a valid transaction are the most common triggers. Accounts under review may have withdrawals held pending investigation.

Reach out through live chat or email with your account details. We will provide the relevant data within the period required under applicable state law — no automated portal needed.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.