Reference

What Governs Your clubw Account

These terms set out how your account works, what we collect, and where your rights sit under applicable state law.

State-dependent accessAccount terms apply at registrationPrivacy & data rights includedContact path for legal requests
clubw What Governs Your clubw Account
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about your rights under these terms, a dispute about a transaction, or a formal data request, we have direct channels for each. General account questions are handled through live chat in the app. Formal legal and privacy requests require a written submission so we can log and track your case accurately.

Live Chat Open the app, tap Support in the account menu, and start a chat session. Available during standard US business hours for account and policy questions.
Email for Legal Requests Send formal data access, deletion, or dispute requests to our legal inbox. Include your account email and the specific action you're requesting so we can route it correctly.
Account Dashboard Your current terms version, transaction history, and linked payment methods — PayPal, Venmo, Play+ — are all visible under Account Settings without contacting support.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only what we need to run your account and meet legal obligations. That means your name, contact details, identity documents for verification, and payment-method records — including PayPal, Venmo, and Play+ transaction references. We do not sell your data to third-party marketers. Data is retained for as long as your account is active, plus the period required by applicable law after closure.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the account experience. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and a one-time code sent to your registered mobile number each time you log in from a new device.

Data Retention

Identity documents submitted for withdrawal verification are held for the period state law requires, then deleted. Payment transaction records are kept for the legally mandated minimum.

Request Your Data

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or submit an account closure request through our legal email channel.

Common Questions About Your Rights and Our Terms

Real questions about account terms, data, and legal access — answered directly so you know where you stand before and after opening an account.

Access depends on your state's laws. We operate in states where online casino and sportsbook activity is permitted by local law. Check your state's current rules before opening an account.

Start with live chat in the app and provide the transaction date and amount. If the issue involves your PayPal or Venmo account directly, you may also need to contact those providers separately.

Yes. Email our legal inbox from the address on your account with 'Data Request' in the subject line. We'll confirm receipt and respond within the timeframe state law requires.

We require a government-issued photo ID — a driver's license or passport — plus confirmation of the payment method on file, whether that's PayPal, Venmo, or a Play+ prepaid card.

When terms change, we post an update notice in the app and send an email to your registered address. Continuing to use your account after the effective date counts as acceptance.

Data is retained for the period required by the laws in the state where your account was active. After that mandatory window, records are deleted from our systems.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.