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How clubw Handles Your Personal Information

Your privacy matters every time you open the app, fund your account via PayPal or Venmo, or request a cashout.

No data sold to third partiesAccount data encrypted at restYou can request your data anytimePayPal and Venmo flows follow their own privacy termsAvailable where state law permits
clubw How clubw Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We use industry-standard encryption to store account data and SSL connections to protect information in transit. Cookies on the site serve two purposes: keeping your session active while you're in the lobby, and measuring which pages load most often so we can improve them. You can reject non-essential cookies through your browser settings or our cookie banner without losing access to your account.

Encryption at Rest Account credentials and identity documents are stored using AES-256 encryption. Access is restricted to staff with a verified operational need — not the whole team.
Cookie Controls We use session cookies required for login and optional analytics cookies. You can manage cookie preferences through your browser or the consent banner shown on first visit.
Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable state law. Deletion requests are processed after that statutory period passes.
Third-Party Limits PayPal, Venmo, and Play+ receive only the minimum data needed to process your transaction. We don't share browsing behavior or game history with payment processors.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or delete the data we hold on your account, our support team can walk you through the request process. Privacy inquiries get routed to a dedicated queue so they're handled separately from general account questions. Response times depend on request complexity, but we acknowledge receipt promptly.

Live Chat Open the chat widget in the app or on the website and select 'Privacy Request' from the topic menu. A support agent will confirm your identity before accessing any account data.
Email Send your data request to our privacy address listed in your account settings page. Include your registered email and the specific action you're requesting — access, correction, or deletion.
Account Settings Some data preferences — like marketing email opt-out and cookie choices — can be updated directly inside your account dashboard without contacting support at all.

Common Questions About Your Data Rights

These are the questions we hear most often about how we handle personal information. If your question isn't covered here, the support channels above are the fastest path to a direct answer.

We collect your name, date of birth, address, government-issued ID, email, and phone number. This information is required to verify your identity and process payouts in eligible states.

We share only a transaction reference with those processors — not your full account profile. Each processor operates under its own privacy policy, which you can review on their respective sites.

Yes. Submit a data access request through live chat or the privacy email in your account settings. We'll verify your identity first, then provide a summary of what we hold.

Contact support via live chat or email and select 'Account Deletion' or 'Data Removal.' Deletion is processed after any retention period required by applicable state law has passed.

Retention periods depend on state law requirements. We keep records for the minimum period required, then delete or anonymize personal data that is no longer needed.

No. When you pay via PayPal, Venmo, or Play+, those networks handle your payment credentials. We receive a confirmation token only — your card or wallet number never touches our servers.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.